Analytics services

Get to know your customers

Analyze key information taken from your customers. Better understand the intent of their actions and make more efficient decisions. ONYX deliver the wide understanding you need to reinforce customer loyalty.

ONYX allows you to capture more details and specificity and create more complete, detailed customer overview.

Boost your security

Avoid becoming a fraud victim and protect your finances Solution services are especially important for banks, call centers and insurance companies.

ONYX reveals fraudsters hidden behind multiple identities. Enhance security measures via ONYX ability to create blacklists based on biometry technology.

Increase your revenue

Reveal opportunities and rise to significant savings in time and money. Become extremely responsive to the latest market demand.

ONYX has the ability to track customer engagements and employee performance, which helps analyze the performance of your business.

ONYX allows:

• Text transcription in Slovak, Czech, Polish, English, German and many more
• Key words identification
• Language (dialect) identification
• Age identification
• Sex identification
• Communication analysis:
  • Length of silence
  • Jumping into speech
  • Cadence of words
  • Share of each speaker
• Voice biometrics

ONYX allows:

• Text transcription in Slovak, Czech, Polish, English, German and many more
• Key words identification
• Language (dialect) identification
• Age identification
• Sex identification
• Communication analysis:
  • Length of silence
  • Jumping into speech
  • Cadence of words
  • Share of each speaker
• Voice biometrics

Structured data

• Creation of predictive models (tendency to exit or buy other products)
• Analysis of shopping carts and next best offer
• Segmentation and customer behaviour analysis
• Dynamic pricing and price sensitivity analysis
• Predictive maintenance
• Remote monitoring and intelligent control of operating technologies

Unstructured data

• Extraction of new opportunities, identification of potential for cross and up sell
• Identification of potential outflow/exit
• Evaluation of services and products on social networks, forums, blogs, emails
• Competition analysis
• Analysis, modification and automation of the satisfaction survey questionnaire
• Categorization of documents, processing automation, identifying topics (suggestions and complaints)

Operation reporting

Develop your economic results with state-of-the-art technology tailor-made to your needs:

• Reuniting reporting platform across the company
• Creation and management of reports and analyses
• Preparation of source data for reporting
• Setting the automatic process for updating data
• Distribution of reports to different departments and their consumers using different channels

Strategic reporting

Take advantage of advanced reporting levels that can show key performance metrics:

• Promoting strategic management decision-making processes
• Identification and data flows showing opportunities and risks
• Strategic Controlling and Planning
• Organization management system and quality management

Personalized solution

Today’s customer is demanding, informed, and requires relevant and consistent communication, regardless of the channel. The ability of an organization to provide a good customer experience is often the only way to distinguish itself from competitors. Therefore, it is essential to have automated personalized communication with the customer - delivering the right offer, to the right customer, on the right channel, at the right time.

Our marketing automation assists with:

• Implementation of direct marketing campaigns, regardless of channel, particularly automated campaigns
• Creation and use of a unified view of the customer
• Centralization and management of your campaigns in one place
• Personalization and efficient evaluation of campaigns to ensure maximum campaign effectiveness
• Delivery of consistent customer experience via automated processes, contact records, and contact policy.

Proven experience

Our certified consultants offer specialized advisory services focused on retail solutions adapted to your processes and requirements. The guarantee of our quality is our experience in providing a full range of services, including installation of POS terminals and establishing data communication between operations and the headquarters.

Fast and expert support

Our services will provide you with specific customer features that increase competitiveness and the overall value of your business. We provide quick and reliable advice and support before, during and after installing the solution.